Privacy Policy

Last updated November 5, 2026

PipeLine Leads ("we") is a small independent business that sets up instant lead replies for owner-run plumbing shops and sells simple job-tracking spreadsheets for trade shops. This page explains what information we handle and how. Questions: hello@getpipelineleads.com.

This website

This website uses Google AdSense to show ads. Google and its partners may use cookies to show you ads based on your visits to this site and other sites. You can turn off personalized ads in Google's My Ad Center or at aboutads.info. Google explains how it uses this information on this page. The ads run only on this website. They are not part of the lead-response system or our spreadsheets.

We also count page visits with GoatCounter, a privacy-friendly counter that sets no cookies and keeps no personal data: it records which page was opened, when, the browser type, screen size and country, and nothing that identifies you. We use it only to see which pages people read. If you email us, we use your message and email address only to reply to you.

The lead-response system for plumbing shops

Our system runs inside the plumbing shop's own Google account, using a Google Form, a Google Sheet and Google Apps Script that the shop owns. When a homeowner submits the shop's request form, their details (name, phone, email, service address, the job they need, urgency and their message) are saved in the shop's Google Sheet. The system then emails the homeowner a confirmation, emails the shop owner an alert (with tap-to-call and map links), and can send one follow-up email and a review request to homeowners who ticked the email box.

Google account permissions and how they are used

When the shop owner presses Set up, Google asks them to allow the system to:

• See and edit its own spreadsheet: to save each request and its status in the shop's Lead sheet.
• Create and manage the shop's request form: to build the form homeowners fill in and read its answers.
• Send email as the shop: to send the confirmation, owner alert, follow-up and review request. It does not read the shop's inbox.
• Run on a schedule: to send follow-ups and the weekly summary on time, and to check in with our license server (below).
• Show menus in the spreadsheet and see the owner's email address: so only the owner can run setup and tests.
• Connect to outside services: (1) our license server, which receives only the shop's business name, the owner's email and business phone number, a random client ID and key, and a short health summary (the software version, when it last ran, how many errors and timers it has, the last error message and the remaining daily email quota; never lead records), so we can run the free 7-day pilot and the paid plan and notice when a shop's system stops working; and (2) an optional Telegram alert to the owner, only if they turn it on.

Data obtained through Google's services is used only to provide these features to the shop. We do not sell it, use it for advertising, or use it to train AI models. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

What we store on our side

Our license server keeps one row per shop: business name, owner email and phone, client ID and key, plan status and dates, and the health summary above. It does not receive homeowners' names, phone numbers, addresses or messages; those stay in the shop's own Google account. Shops can ask us to delete their row at any time at hello@getpipelineleads.com, and we delete it except for what tax and legal rules require us to keep.

Sign-up form and payments

The pilot form on our home page sends your name, shop name, phone, email, website and any message to a Google Form and Sheet in our own Google account. We use them only to contact you about the pilot and to set it up.

Card payments are handled by Stripe (the lead-reply plan) and Gumroad (templates and setup packages). You type your card details on their pages, and we never see your full card number. They send us what we need to deliver your order and keep records: your name, email, what you bought, the amount, and anything you type into the order, such as your shop name or Google email.

The try-it test on our home page

If you ask for the test, your email address goes to a small script in our own Google account. It sends you two example emails and sends us a note with your address, so we can see who tried it and may follow up once. So the same address doesn't get the test twice, we keep a scrambled version of it for 30 days. We never sell it. To stop, reply "stop" to either email.

Job + Quote Tracker and setup packages

Our spreadsheets are copies that live in your own Google account or on your own computer, and we can't see what you type into them. If you buy a setup package, we work only on the sheet you share with us, or with you on a screen share, and we never ask for your password. Any job details you send us are used only to set up your tracker. The optional bot runs inside your own sheet and sends its emails from your own Google account; it sends nothing to us. You can remove our access at any time with Google's Share button.

Who owns the data

The plumbing shop owns its customers and its lead records. We claim no right to them and give no one else any right to them. The shop can export or delete them at any time from its own Google account. We never sell, rent or share lead records, and we never market to a shop's customers unless they separately opt in. Lead records stay in the shop's own account, and our system never sends them to us. If a shop sends us lead details to get help, we use them only for that help and delete them when asked, so please send only what we need. When the service ends, we keep only billing records for tax and legal requirements and the shop's row described above, and we never sell any of it.

Homeowners

If you submitted a request to a plumbing shop that uses our system, your details belong to that shop. Contact the shop directly to change or delete them, or reply "stop" to any email to stop further emails. You can also email us and we will pass your request to the shop.

Security

Lead sheets stay private to the shop's Google account. We never ask for passwords. No system is perfectly secure; if we learn of a problem affecting a shop's data, we will tell the shop promptly.

Changes

If we change this policy, we will update the date above.